Terms and Conditions

These Terms and Conditions (“Terms”) govern all bookings and use of transportation services provided by Got Luxury Ride (“Got Luxury Ride,” “we,” “us,” or “our”), located at 830 School St, Suite 10, Napa, CA 94559, operating under CPUC License TCP-41898-A. By booking a reservation, you agree to these Terms.

1. Booking & Confirmation

All reservations are confirmed by email, SMS, or phone upon receipt of required booking details and, where applicable, payment or a valid payment method on file. Flat rates quoted at booking are honored as stated — Got Luxury Ride does not apply surge pricing.

2. Cancellation Policy

Reservations canceled more than 48 hours before scheduled pickup receive a full refund.
Reservations canceled between 24 and 48 hours before scheduled pickup are subject to a 50% cancellation fee.
Reservations canceled less than 24 hours before scheduled pickup, or no-shows, are charged the full reservation amount.
Event-specific bookings (BottleRock, FIFA World Cup, RSA, GTC, GDC, and similar high-demand dates) may carry an extended cancellation window of 7 days, disclosed at the time of booking.
Airport transfers include a courtesy wait time (30 minutes for domestic flights, 45 minutes for international flights) tracked against actual flight arrival; additional wait time is billed at the applicable hourly rate.

3. Gratuity Policy

A standard 20% chauffeur gratuity is added to all reservations and is not included in quoted flat rates or hourly rates unless explicitly stated. Gratuity compensates your chauffeur directly and is disclosed before booking confirmation. Additional gratuity is always welcome but never required beyond the standard 20%.

4. Damage & Cleaning Fees

Clients are financially responsible for any damage, excessive mess, or required cleaning caused during a reservation, including but not limited to:

Spilled food or beverages requiring professional detailing — $150-$350 depending on severity.
Vomit or bodily fluid cleanup — $250-$500.
Smoking in any vehicle (strictly prohibited) — $300 flat fee plus any additional detailing cost.
Physical damage to vehicle interior or exterior — billed at cost of repair.

Fees are charged to the payment method on file and communicated to the client with photographic documentation where applicable.

5. Chauffeur Discretion & Right to Refuse Service

Got Luxury Ride chauffeurs retain full discretion over passenger safety and vehicle conditions. A chauffeur may refuse or terminate service, without refund, in cases including:

Visible intoxication that poses a safety risk to the passenger, chauffeur, or vehicle.
Verbal or physical abuse directed at the chauffeur or other passengers.
Attempted violation of vehicle capacity limits.
Illegal activity occurring within the vehicle.
Failure to comply with reasonable safety instructions (e.g., seatbelt use).

Got Luxury Ride reserves the right to refuse service to any client, at any time, for safety or conduct reasons, at the sole discretion of the company and its chauffeurs.

6. Passenger Conduct & Vehicle Rules

No smoking or vaping in any vehicle.
Open containers of alcohol are permitted only where legally allowed and at the chauffeur’s discretion.
Illegal substances are strictly prohibited; possession will result in immediate termination of service without refund.
Seatbelt use is required at all times per California law.

7. Insurance & Liability

Got Luxury Ride maintains commercial auto liability insurance in compliance with California Public Utilities Commission (CPUC) requirements under License TCP-41898-A. Got Luxury Ride is not liable for indirect, incidental, or consequential damages, including missed flights or events due to circumstances outside our reasonable control (see Section 8, Force Majeure). Clients are responsible for personal belongings left in vehicles; Got Luxury Ride will make reasonable efforts to return lost items but is not liable for their loss.

8. Force Majeure

Got Luxury Ride is not liable for delays, cancellations, or service interruptions caused by events beyond our reasonable control, including but not limited to: severe weather, wildfire evacuation zones, road closures, civil unrest, government orders, labor disputes, or other acts of God. In such cases, we will make commercially reasonable efforts to rebook or refund affected reservations.

9. Pricing & Payment

All rates are flat-rate as quoted at booking, excluding the 20% gratuity described in Section 3. A documented event-day surcharge may apply during high-demand periods (e.g., BottleRock, FIFA World Cup, RSA, GTC, GDC, New Year’s Eve) and is disclosed at the time of quote — never added retroactively. Payment is processed via the method provided at booking; corporate accounts may arrange invoicing terms directly with our reservations team.

10. Third-Party Booking Platform

Reservations may be processed through MyLimoBiz, our third-party reservation and dispatch management system. By booking, you consent to your booking information being entered into and managed through this platform for the purpose of scheduling and dispatching your chauffeur. See our Privacy Policy for details on data handling.

11. SMS Terms and Conditions

By providing your mobile number, you consent to receive transactional text messages related to your reservation (confirmations, chauffeur ETA, arrival notifications). Message and data rates may apply. Message frequency varies by booking activity. Text STOP to opt out at any time; text HELP for support. Consent to SMS is not a condition of booking by phone or email.

12. Governing Law

These Terms are governed by the laws of the State of California. Any disputes arising from these Terms or your use of Got Luxury Ride’s services will be resolved in the courts of Napa County, California.

13. Changes to These Terms

Got Luxury Ride may update these Terms periodically. The “Effective Date” above reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.